Returns

You have 14 days from delivery to send something back. Return shipping is yours unless the mistake was ours.

What can come back

Anything unused and in its original packaging. Apparel needs its tags still attached.

What cannot

Three exclusions, all for hygiene, and we would rather say them plainly than bury them.

• Underwear that has been worn or washed. Unworn with tags attached is fine.
• Skincare and balms that have been opened. Sealed and unopened is fine.
• Food and bakery that has been opened.

We cannot resell any of those, so a return on them is a total loss rather than a restock. If you are unsure about a size or a scent, email us before you buy and we will tell you what we honestly think.

How to start one

Email us with your order number and what you would like to send back. We reply with a return address within one business day. Send it to us within 14 days of delivery.

When you get your money

Once it arrives and we have looked at it, approved refunds go back to your original payment method within 7 to 10 business days.

Damaged, wrong, or missing

Email us within 72 hours of delivery with your order number and a photo. We replace it or refund it at no cost to you, return shipping included. That is our mistake, not yours.

If it did not match what we published

We print full ingredient and material panels on every product page. If what arrived does not match what we wrote, that counts as our error and the return is free. Tell us, because we will also fix the page.